Maintenance and support
We are interested in solutions which provide a sustainable benefit.
Especially during conception of customized tools some specific use cases are often overlooked. Sometimes specific questions and requirements appear at the operational usage of the tools. Similar to the optimisation of processes the implementation of a supporting IT solution is not a single action but rather a development in cycles.
In addition to the elimination of bugs based on the implied warranty next level solutions offers a maintenance and support agreement. The major benefit is:
- Defined service level agreements between next level solutions an the customer after acceptance
- Free tool upgrades (or at least better conditions)
- Access to editable user documentation and information about problems and improvements of tools and relevant base applications
- Includes a lump-sum support to ease and accelerate the execution of minimal changes and support issues
- Preferred handling of issues in case of development resource bottle necks
